In-Game Rank Purchase Not Working

[DGLFTW]

When I try to buy the Guardian rank, the money is taken from my balance, but the rank does not appear and I do not receive it.
My in-game nickname is DGLFTW.

 

[Bumbrah]

Hey DGLFTW, if you haven't received your rank yet, you can create a payment ticket by clicking HERE.

 

[Tihispap]

Transactions could take up to some minutes to be issued. If you still haven't received your rank after some minutes, make sure to sumbit a payment related ticket, providing details of your purchase as well as your transcation ID.
Sumbit a payment related ticket here.

 

[DGLFTW]

I bought the rank using in-game money, not real money, so I do not have a transaction ID. The money was taken from my balance, but I did not receive the rank.

 

[Bumbrah]

I bought the rank using in-game money, not real money, so I do not have a transaction ID. The money was taken from my balance, but I did not receive the rank.

If you have any more concern about this, you can create a support ticket HERE. Staff members would gladly like you to assist with the process.