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Failed To Receive New Rank

CocoFuzion

Member
Joined
May 29, 2022
Messages
21
Points
3
IGN
CocoFuzion
I paid to upgrade my rank to Gangster. In the chat, it said that I had failed to receive my rank and that I had donated. I also received a transaction statement in my email. I need help. I spent money but I don't have the rank
 

tozztozzo

Ultimate Legendary Pika
Joined
Jun 27, 2017
Messages
657
Points
87
IGN
tozztozzo
Hi, they recently changed how rank upgrades work, so you cannot upgrade from a seasonal rank.
 

TinCanL

Banned
Great Reporter
Joined
Mar 25, 2022
Messages
2,009
Points
63
Keep in mind if you’ve purchased a rank upgrade after the update that made seasonal ranks non upgradable, you won’t receive the rank you “upgraded” to.
 

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CocoFuzion

Member
Joined
May 29, 2022
Messages
21
Points
3
IGN
CocoFuzion
Hi, they recently changed how rank upgrades work, so you cannot upgrade from a seasonal
But I bought Criminal rank, so shouldn't I be able to upgrade because I have a permanent rank?
 
Last edited:

tozztozzo

Ultimate Legendary Pika
Joined
Jun 27, 2017
Messages
657
Points
87
IGN
tozztozzo
But I bought Criminal rank, so shouldn't I be able to upgrade because I have a permanent rank?
If it was a permanent rank, it should work but I wouldn’t be surprised if the changes they made broke rank upgrades.
The only thing you can do is make a payment support ticket and wait for a reply. https://pika-network.net/payment-support/
 
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