For grinding dungeons it may seem like that longer seasons are better, but in a raiding and defending perspective shorter seasons are better because there are no rules regarding keeping spawners up on the server and people just mine their spawners and leave for most of the season and only come...
Your punishment is valid as you broke a server rule. I know it is frustrating when you get in an argument with someone, but you must follow the rules which you failed to do in this case. Since your appeal has been rejected the only thing you can do is wait.
It is a valid punishment as it is clearly your fault for doing something without knowing but if you want think it is invalid or want to explain something you can do it here. Also you can try reporting the player who told you to type this for encouraging to break the rules.
The /gkit command has been fixed. You can try it and see if the gkit has been redeemed. If it doesn't show in the menu you can make a payment related ticket here.
The /gkit command isn't working right now meaning you cannot collect any gkits. I am pretty sure the gkit you redeemed will be available once the command gets fixed.
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