Survival Rank issues

[Patatopia]

1 week ago,i bought a survival rank. It was warlock rank. When i finished the payment, the payment complete poped. But in my mails or in game my reward didnt came. I would like the problem to be soled because i bought with real money. Thank you for your time pika staffs

 

[Newroliser]

Just post this in payment issues section because upto my knowledge that kind of issue are dealt by owner himself.