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Helpful The Staff Team

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Arrly

Staff Member
Admin
Joined
Jul 22, 2020
Messages
22,304
Points
300
The staff team consists of volunteers who assist players and the server by performing moderation duties, providing support and more. Staff members may also choose to take on additional responsibilities known as subroles (more on that later). This thread covers everything you need to know about the staff team's duties and permissions. That being said, keep this in mind:
  • All staff receive ranks network-wide: on all gamemodes, Discord and the forums.
  • All staff ranks inherit duties and permissions from the lower ranks (e.g. a Moderator has all Helper duties and permissions).
  • Staff members cannot fix bugs or implement features. This is up to the developers, who are separate from the staff team.
  • Staff members are not allowed to discuss which permissions or internal responsibilities they have, so please do not ask them about it.
  • To be promoted to higher ranks, staff must go through all of the previous ranks (for instance, a Moderator must first be a Helper).
  • If you would like to apply for staff, you can do so in the Staff Applications section.
  • Should you want to provide (positive or negative) feedback for a staff member, check out the Staff Feedback section.
  • You can recognise staff members by their respective rank in-game/on Discord and the Staff Member tag on the forums.
Staff Ranks & Responsibilities

Trial
  • Issue kicks, (IP-)mutes and warnings in-game, but not (IP-)bans
  • Issue (IP-)bans and all other punishments on Discord
  • Revoke warnings in case of a mistake
  • Handle chat-related player reports (which don't require banning)
  • Provide support to players in-game and on Discord
  • Report bannable offences to higher staff with valid evidence
Helper
  • Issue (IP-)bans in-game
  • Issue warning points on the forums
  • Revoke (IP-)mutes in case of a mistake
  • Clear the chat if needed (e.g. if someone advertises)
  • Send players to the spawn if they get stuck due to a bug
  • Handle most player reports
Moderator
  • Revoke bans in case of a mistake or to handle appeals
  • Reset inappropriate nicknames
  • Handle most punishment appeals, including IP conflicts
  • Handle most support tickets
Sr Mod
  • Assist with claim abuse on Survival
  • Deny inadequate staff applications
Admin
  • Issue bans on the forums
  • Handle most password reset requests
    • Complex (e.g. donator) password reset requests are handled by the Manager instead
  • Handle punishment evasion bans, mutes, appeals and reports
  • Review staff applications
  • Assist the Manager with staff management
Staff Subroles

SS Verified
  • Requirement: Helper+
  • Screen share players suspected of cheating
  • Must pass a test demonstrating their screen sharing abilities to receive the role
SS Manager
  • Requirement: Moderator+
  • Supervise SS Verified staff
  • Test staff interested in the SS Verified subrole
  • Handle appeals for screen sharing punishments
Team SkyBlock
  • Issue island strikes on OP SkyBlock
  • Handle player reports regarding island strikes
  • Handle punishment appeals regarding island strikes
Team Factions
  • Issue faction strikes on Factions and OP Factions
  • Handle faction reports
  • Handle punishment appeals regarding faction strikes
Media Support
  • Requirement: Moderator+
  • Review Twitch/YouTube applications
  • Assist the Media Manager with Twitch/YouTube rank management
Media Manager
  • Requirement: Admin+
  • Make final decisions on Twitch/YouTube applications
  • Twitch/YouTube rank management
Event Manager
  • Requirement: Moderator+
  • Review Team Events applications
  • Lead Team Events, including promoting Event Coordinators
    • This is a role for Team Events members who help with reviewing Team Events applications
    • It's not a staff subrole since it can be obtained by both players and staff
  • Event management (planning, announcing, supervising, etc.)
  • Discord giveaways in the #giveaways channel
We hope this thread improved your insight into how our staff team operates. Unfortunately, due to the sensitive nature of some duties and permissions, they cannot all be listed here. Staff members are unable to provide any more information than what is written here, so it is recommended not to ask them about it.
 
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