You should have mentioned something about it. Pretty sure you can reply to your own message in the ticket for additional information so feel free to do that if you feel necessary
If you have lost access to your account entirely you will have to make a password reset ticket and prove you own the account. You can do that here -> https://pika-network.net/reset-password/
However if you can log into the account you can do /cracked in the lobby and that will convert it back...
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