Your account is your responsibility either you might have given him your pass or it would be too easy . I am pretty sure you won't get any refund but you can ask for a password reset request
Could be alot of reason for denial , but following rules doesn't mean you are eligible for staff but that is a positive point for you if your application is good enough and you have all requirements fulfilled.
It would be better since there are insane amount of bug and many people losses alot of item and kept asking for the refund in the bug report or on discord community help , this would be a official message which player can show them that they won't get a refund. Hiding the truth won't gonna help...
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