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Ping Issues and Information

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Arrly

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Arrly
This thread covers important information regarding issues with ping. To assess these issues, we use tracert output. This is a combination of text you can obtain which gives us valuable information about your connection and helps us assess what the problem is and how we can solve it. Keep reading to learn how to provide tracert output.

Obtaining Tracert Output on Windows
  1. Open Command Prompt.
  2. Type tracert play.pika-network.net and press 'enter'.
  3. Information will start to be displayed about what the issue is which we can use to assess the problem.
  4. Take a screenshot of the output and upload it to Imgur.
  5. Include the screenshot link in our ping issue form.
Obtaining Tracert Output on Linux
  1. Open Terminal.
  2. Type tracert play.pika-network.net and press 'enter'.
  3. Information will start to be displayed about what the issue is which we can use to assess the problem.
  4. Take a screenshot of the output and upload it to Imgur.
  5. Include the screenshot link in our ping issue form.
Obtaining Tracert Output on MacOS
  1. Launch Terminal.
  2. Type traceroute play.pika-network.net and press 'enter'.
  3. Information will start to be displayed about what the issue is which we can use to assess the problem.
  4. Take a screenshot of the output and upload it to Imgur.
  5. Include the screenshot link in our ping issue form.
Thank you for reporting ping issues!
 
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