Why archanist orb is not working

[NinjaBoy4845]

I sacrifised 6 hearts and get archanist orb then i start to open them it says something went wrong then the voucher was'nt registered thats why i lost my hearts and money i make another acc to check that my acc issue or not but its not working on them even my friend also do but it doesnt work please fix this issue as soo as possible

 

[ASSASSINX]

I sacrifised 6 hearts and get archanist orb then i start to open them it says something went wrong then the voucher was'nt registered thats why i lost my hearts and money i make another acc to check that my acc issue or not but its not working on them even my friend also do but it doesnt work please fix this issue as soo as possible

That's probably due to a glitch , you can make a big report here and wait.
Although you will not get your items back but it won't happen in future if it's a bug

 

[NinjaBoy4845]

how do i create report please tell me
and please fix this i want ce's