Punishment Appeal Guide

[DarnL]

If you’ve ever been in a situation where you were punished and felt confused about why it happened and what you're supposed to do, this guide will help you understand the reason and what steps to take.

► Frequently Asked Questions (FAQ)

• Where can I submit a punishment appeal?
  You can submit a punishment appeal HERE.
  
  
• Can I appeal someone else's punishment?
  No, only the punished player can submit an appeal.
  
  
• How long does it take for an appeal to be reviewed?
  It usually takes 1–2 days to get reviewed, but it may take more time if the case is serious.
  
  
• What should I do if I’ve been falsely punished?
  If you believe you've been falsely punished, you can always submit a punishment appeal and explain the situation.
  
  
• How many punishment types are there?
  There are three types of punishment: warnings, mutes, and bans

► Common reasons for punishment
Here are some of the most common reasons players get punished and what they mean:

• Swearing: Using profanity or swear words, even when they are not directed towards anyone.
  
  
• Spamming/flooding: Spamming is when you keep sending the same message or a similar one repeatedly. Flooding is when a message contains excessive repeated letters in a word to spam the chat.
  
  
• Sexual content: Talking or mentioning anything sexual, such as genitals, or describing sexual actions.
  
  
• Foreign language: Communicating in any language other than English.
  
  
• Discrimination: Being homophobic, racist, or offensive towards religions, nations, or races.
  
  
• Cheating: Using any sort of illegal modifications, including macros and any other clients/mods that give you an unfair advantage over others. (
  (You can find the list of allowed and disallowed modifications HERE.)
  
  
• False VPN Blockage: If you were blocked by mistake due to VPN detection, submit a punishment appeal and choose VPN Blockage as the type of punishment you are appealing.
  
  
• Ban/Mute Evasion: Trying to bypass punishments by using alternate accounts or VPNs.

► Punishment Appeal Guidelines
Important Tips and What to Avoid for Your Appeal

What you should do:

• Be honest: Stay truthful and calmly explain why you believe the punishment was unfair.
  
  
• Provide details: Include as much relevant information as possible to help you in your appeal.
  
  
• Stay patient: Wait calmly for your appeal to be reviewed.

What you should NOT do:

• Don’t create duplicate appeals: Submitting multiple appeals for the same reason may lead to your appeal being denied.
  
  
• Don’t ask staff for updates: Doing so may decrease the chances of your appeal getting accepted.
  
  
• Don't rush through your appeal: Take your time to carefully review it before submitting.

(NOTE: Keep in mind that the server does not give second chances)


► Punishment Appeal Prefixes Explained

Prefix	Meaning
Pending	Not yet been reviewed.
Scanned	Is under review
Escalated	Your appeal is being transferred to an Admin or the Manager for a detailed review.
VPN	This means the appeal type is either a VPN Blockage or a VPN whitelist appeal
Accepted	Indicates that your appeal has been accepted
Denied	Indicates that your appeal has been denied

If you need help with anything, you can always create a support ticket HERE or head to #community-help on Discord.
(Keep in mind that help provided in #community-help is usually from other members, so it can sometimes be misleading or inaccurate.)

Everything mentioned in the guide is available on the forums.

Written by Former Staff member MEF_E.
Edited by: DarnL