I lost my Spectre rank on 2 of the arcade servers

[Zokai]

I bought Spectre rank yesterday and I only have access to egg wars kit. I went to Survival Games but I didn't recipe anything or had access to any kits I'm not sure about build wars. Can u please fix this thx.
Username: ZokaixSniperPro
Proof: Look on the most recent donation if it's still there by now

 

[Arceus]

Maybe Make a Support Ticket or go to ts(team speak) And find a staff :)

 

[JokerHD]

Contact An Admin an they will help

 

[DJRedNight]

Please make a support ticket under the donation related department and make sure to include your transaction number when making the ticket.

Thanks,
DJ

 

[Pikachu22]

You must be on to receive the ranks, please message an admin once you are online.