You can create another account or if you did lose your password you can make a support ticket. But it might be that someone else uses that name and since this server is cracked they can not give the advantage to a premium user over a cracked user with the same name.
The Support ticket page: https://pika-network.net/support-tickets/open
TeamSpeak Server IP: ts3.pikacraft.eu & ts3.pika-network.net
If you need anything else, you can contact me where and when you want.
Edit: Added links to support ticket & the TeamSpeak server.
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