error to log in not able to

[Beedi_poi]

it says whoops something went wrong but idk why it says so i have not used any hacks or cheats and even if i check in bans i am not banned it says reconnect or contact the staff
so i am waiting to play and i cant afford to loose this account cs i used my allowence to get permanent vip rank so pleaseee let me into the server

 

[Peace_Alt]

I got the same error can someone please help us?