This was most likely because of a roll back. You should have the shards back into your account however if you do not you unfortunately have to grind for it again as only items obtained with real life money can be refunded.
If you want to make an unban appeal you can do so HERE but if you have already made an appeal and it was denied then make a support ticket HERE as I'm unsure if you can appeal permanent bans
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Make a support ticket here: https://pika-network.net/forums/support-tickets.173/ and state your issue. Once you have submitted the ticket wait for a staff member to respond.
Payouts have ended therefore there should be a reset soon however the developers have other things to do and they of course have an outside life so it could take another 2 weeks, that's just a guesstimate though
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