Your punishment is valid as you broke a server rule. I know it is frustrating when you get in an argument with someone, but you must follow the rules which you failed to do in this case. Since your appeal has been rejected the only thing you can do is wait.
It is a valid punishment as it is clearly your fault for doing something without knowing but if you want think it is invalid or want to explain something you can do it here. Also you can try reporting the player who told you to type this for encouraging to break the rules.
The /gkit command has been fixed. You can try it and see if the gkit has been redeemed. If it doesn't show in the menu you can make a payment related ticket here.
The /gkit command isn't working right now meaning you cannot collect any gkits. I am pretty sure the gkit you redeemed will be available once the command gets fixed.
It was your 8th offence of foreign language usage. Warnings are only given for the first time and mutes for foreign language after the 5th offence are all 90 day mutes; Therefore, the 90 day mute without warning is justified but if you think it isn't valid you can always make an appeal.
That would give the top 3 winning faction a huge advantage in the next season giving them a lead if they buy seasonal crates. This will make factions unbalanced. The iron is there as a prize for the season that you can't carry into the next.
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