That's true. I've never paid for the server, but their service is really good. My account was banned for 5 days for cheating and then 90 days for x-ray. It's possible my mining method was similar to x-ray, but after submitting an appeal, it was reviewed and unbanned within the day. Honestly, if...
I think he's doing his job properly. Those who make mistakes must pay the price, that's truth. If you didn't use cheats but your account was still banned, then they'll check and unban. I find it ridiculous that you're criticizing him for not accepting the appeal. They can tell if you used cheats...
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